Contact Us

BEFORE you contact us, here are some answers to common questions :)

When will I receive my tracking number?

You will usually receive your tracking number within 1 to 2 days.

Why isn't my tracking number working?

It may take up to 5 days for your tracking number to activate once you receive it.

What is the exchange/return policy?

We value our customer experience. If you have any problems with our products, we will gladly fully refund you.

ProjectPAL - Contact Us

We're here to help! Whether you have a question about your order, need help finding the perfect gift, or just want to chat, we'd love to hear from you.

Here are a few ways to reach us:

    • Email: info@projectpal.store (We aim to respond to emails within 24 business hours)
    • (Available Monday-Friday, 9:00 AM - 5:00 PM European Time )

Let's Chat!